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Don’t Give the Customer What They Want

Posted by Lisa Chilvers on July 29, 2015 Leave a Comment
Don't Give the Customer What They Want

We’ve all heard it said “The Customer is Always Right.” Right? No, wrong, as it happens, very wrong! If you believe that delivering great customer service is all about giving the customer what they want, then you’re in for a nasty shock. Despite the fact that the phrase is quoted everywhere (just take another look … [Read more…]

Posted in: Entrepreneurship | Tagged: customer, customer service

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